There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Contact us 💌 in English, Español or 日本語.Our policy lasts 30 days.

Our store cannot be held responsible for any actions taken by customs officials, and we are unable to provide compensation or replacements for any items lost, seized, or damaged during the inspection. Please note that some countries may require parcels to be opened for customs inspection. * Where five times the value of the goods exceeds 5,000,000 yen, not more than five times the value of the goods.) (The same offense applies to the attempt (3 years and 5 million yen(*) for the preliminary)

* Where five times the value of the goods exceeds 10,000,000 yen, not more than five times the value of the goods [Imprisonment for not more than five years or a fine of not more than 10 million yen (*), or both Unauthorized import/export and false declaration offenses Please be aware of the matter before placing any orders. We are by law unable to undervalue shipments or mark them as 'Gift', and therefore cannot fulfill any such requests to do so. Yoyakunow unfortunately has no control over any fees/taxes levied by your country's government. It can be accepted special shipping requests, when written on the order comment or by contacting us, regarding extra protection material used (extra fee might be requested) or estimated shipping fees, we are open to receive your requests, because everyone is unique and we offer a personalized service.Ĭustomers may be required to pay customs fees when receiving foreign shipments. United States, Mexico, Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Greece, Guam, Guatemala, Honduras, HongKong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malaysia, Malta, Netherlands, New Zealand, Norway, Nicaragua, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russian Federation, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Vietnam. Shipping to the following countries is possible by JapanPost, FEDEX, UPS and DHL.

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